Last Updated: May 1, 2017
(the "Policy") explains how information is collected, used and
disclosed by Crush. With respect to your access and use of Crush's services,
whether through our websites (located at www.CrushDatingApp.com), Crush's mobile applications (Crush) or in connection
with social networking services (together referred to below as "Crush"
or the "Service").
1. What personal information do we collect?
a) Information You Provide. We may collect personal information from you when you voluntarily provide it to us through a number of features available on the Crush Software. For example, when you register, use, pay to use or subscribe to any of our Crush Services or take part in any interactive features of the Crush Services (such as any contests, games, promotions, quizzes, surveys, research or other services or features), we collect a variety of personal information directly from you or when you authorize us to access certain personal information. This information includes your birth date, name, age, gender, photographs, lifestyle, physical appearance, relationship intentions, bio, religion, political views, dating gender preference, education, language, interests (movies, TV shows, books, etc.) and profile pictures, valid email address and phone number, and your choice of username and password when you register for a Crush Account via email, etc. You may also be asked to validate your Crush Account via email, SMS or photo with required posture. We retain passwords in hashed format only.
b) We may also ask for other personal information as indicated on the relevant forms on the Crush Services. Where possible, on these forms we will indicate which fields are required and which fields are optional.
c) In addition, as you use the Crush Services, you can from time to time enter or send to us personal information such as sending us feedback via email. Our primary purpose in collecting personal information from you is to provide you with a safe, smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience safer and easier. We only collect personal information about you that we consider necessary for achieving this purpose. Once registered, you are no longer anonymous to us and you can review and change certain personal information such as your bio and gender in the Edit Profile settings area.
d) Information From Content You Post. When you post photos or other content to the Crush Services, we collect information such as the time and date the content was taken or uploaded. We reserve the right to collect data on how you use them, who views them or with whom you share.
e) Geolocation Data. When you use the Crush Services, we will collect your location information to determine your distance from other Users (" Distance Information ") through GPS, Wi-Fi and other cellular technology in your mobile device or through an Internet Protocol (" IP address ") address (which is a number that is automatically assigned to your computer or mobile device when you use the Internet, which may vary from session to session). Your last known location is stored on our servers for the purpose of calculating Distance Information between you and other Users. We will also collect your mobile device's geographic location data (including GPS) or your computer's geographic location data while the Crush Service is actively running.
f) Information Automatically Collected. When you access the Crush Services, we automatically record information from your computer and/or mobile device and its software, such as your IP address, browser type, Internet service provider, platform type, the site from which you came and the site to which you are going when you leave, date and time stamp and one or more Cookies (as defined below) that may uniquely identify your browser or your Crush Account. Your mobile device's unique device ID is unique to the mobile device on which you install the Crush Services (" Device ID " and " Mobile Device ", respectively). For example, if you installed the Crush app on an Apple Device, we store your identifier for vendor. We create a hashed version of your Device ID and use your hashed Device ID to log you into the Crush Services. We store your Device ID and/or your hashed Device ID with other information we collect about you, including your Crush Account and profile information and your Message information. We will also collect certain software and hardware information about your Mobile Device. When applicable, we will also receive or collect identification numbers associated with your Mobile Device (such as an Open UDID), mobile carrier, device type, firmware version and manufacturer and other diagnostic Mobile Device information.
g) Information About How You Use The Crush Services. Additionally, we also automatically track certain personal information about you based upon your behaviour on the Crush Services, including information about your computer or Mobile Device and your activities. We create a tracking ID unique to each Crush Account for internal tracking purposes. We use this information to do internal research on our Users' demographics, interests, and behaviour to better understand, protect and serve you and our community. This may include information such as the pages and profiles you view, how you browse the Crush Services, your Crush Coin balance and purchases you make through the Crush Services. It can also include the various functions and features that you use, such as Messages (as defined below), the connections you make, other friends or contacts you invite to the Crush Services and profile searches you perform, or your general use of the Crush Services.
i) Messages. When you send a message (which may include text, photos, audio or video) to other Users of the Crush Services, we will retain the messages (" Messages ") as required by the operation of the Crush Services.
l) Your Communications With Us And Other Users. We collect communications you send to us (such as emails), comments that you post on the pages that we have on a third-party service such as our Instagram, Pinterest, Twitter and Facebook channels, and messages or communications you send to us directly through those services. We may also collect any comments, photos, messages or other content or communications you and other Users share on the Crush Services. If you provide us feedback or contact us via email (e.g., for support), we will collect your name and email address, as well as any other content included in the email in order to send you a reply. If you contact us for support, we may also collect and retain certain technical diagnostic data (e.g., your Mobile Device model).
n) Information Provided By Others. We may be provided with information relating to you or your conduct on the Crush Services by other Users of the Crush Services. We also collect information that third-party organizations may provide to us, such as demographic information or fraud prevention information.
2. How do we use the personal information that we collect?
a) Providing the Requested Crush Services: We use your personal information to administer and maintain your Crush Account and generally provide the functions and features that are part of the Crush Services (including providing communications as described below).
b) Analyzing and Develop Our Products and Services: We use your personal information to develop, deliver, measure, monitor, analyze and improve the Crush Services and develop new products and services.
c) Communicate With You: We use your personal information to respond to your comments and questions and provide customer service, to provide any messaging or communications associated with the functions and features of the Crush Services (including by email), to keep you posted on our latest product or service announcements or updates, software updates, security alerts and any technical notices and to provide you with support and administrative messages. If you do not wish to receive email from Crush you may opt-out by following the instructions included in each communication or by contacting Crush support at support@CrushDatingApp.com.
d) Protect the Crush Services and Crush's Property: We use your personal information to detect and prevent abusive, fraudulent, malicious or potentially illegal activities, and to protect the rights, safety or property of Crush and our Users.
e) Geographical Or GPS Location-Based Services: We may use your personal information to provide features of the Crush Services that may be relevant to you and your geographical location or GPS information.
f) Additional Uses: We may use your personal information to perform other functions as may otherwise be described to you at the time of collection or as enabled by you in relation to the Crush Services.
3. How do we disclose your personal information?
The Crush Services allow you to share personal information
about yourself with other individuals and other companies, including other
Users and potential Users of the Crush Services. Please consider your own
privacy and personal safety when sharing your information with anyone,
including information you share through your profile. Profiles may include
certain personal information that was provided at registration, and other
information added by you (e.g., your bio), as well as information about your
use of the Crush Services (e.g., whether you were recently logged in to the Crush
Services). for tips on using the Crush Services.
Please be advised that information on your profile, including any personal information, is viewable by other Users. We do not control who reads the information that you share or what others may do with this information, so we encourage you to use discretion and caution with respect to your personal information. Also, if you wish to share information about other Users, please consider their safety and privacy and get their consent before sharing.
Except as described below, we do not sell, transfer or otherwise disclose to third parties the personal information we collect through the Crush Services. At times we may share personal information with third parties as follows:
1. With third party vendors, consultants, business partners and other service providers (" Third Party Providers ") that perform services on our behalf, in order to carry out their work for us, which may include identifying and serving advertisements, providing fraud detection services or providing analytics services;
2. With Third Party Providers that offer a service to you jointly with us, for example, if we run a contest or promotion.
Any Third Party Providers that have access to personal
information are chosen carefully by us and are required to have privacy and
security standards that meet our requirements. We use contracts and other
measures with our Third Party Providers to maintain the confidentiality and
security of Users' personal information and to prevent personal information
from being used for any other purpose, including for any advertising or other
commercial purposes. However, you should know that Third Party Providers
performing services on our behalf may store, transfer and process personal information
on servers located outside of Canada, in jurisdictions (including the United
States) whose data protection laws differ from those of Canada. As a result,
personal information may be subject to access requests from governments,
courts, or law enforcement in those jurisdictions according to laws in those
jurisdictions. For example, information may be shared in response to valid
demands or requests from government authorities, courts and law enforcement
officials in those countries. Subject to applicable laws in such other
jurisdictions, we will use reasonable efforts to ensure that appropriate
protections are in place to require our Third Party Providers to maintain
protections on personal information that are equivalent to those that apply in
We also reserve the right to transfer any personal information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party, in connection with any company transaction, such as a merger, sale of assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.
We may disclose your personal information for any other purpose to which you consent.
We reserve the right to share aggregated information (not linked to your personal information) with others that is not personal information or that is in an aggregated or anonymous form that does not reasonably identify you directly as an individual.
4. Our retention of your personal information
We retain personal information for only as long as
required to fulfill the identified purposes for which it was collected, and for
a reasonable time thereafter, or as required by law. Crush has retention
standards which meet these requirements. Crush destroys your personal
information following the end of our retention period, when it is no longer
needed, or when we remove your name from the information. We assume no
obligation or guarantee to archive any information and do not warrant that any
archived information will later be made available to you.
You may deactivate your Crush Account at any time by accessing "Settings" and selecting deactivate account or by emailing our support team at support@CrushDatingApp.com with the subject line Please Deactivate My Crush Account . After your Crush Account has been deactivated and you have logged out of the Crush Services, your profile will no longer be visible to other Users. If you do not reactivate your Crush Account within sixty (60) days, your Crush Account will be permanently terminated and closed but some information may remain in Crush's backup copies and logs for up to one (1) year.
For greater clarity, Messages, photos, videos, text, comments and certain other information sent to Users may remain on the Crush Services after you deactivate your Crush Account.
5. Legal requests; emergencies; jurisdictions
We cooperate with bona fide law enforcement inquiries and
demands for information as required by law. We are also cognizant of the need
to address emergencies. Therefore, we may disclose your personal information
(a) to any governmental authority as part of an investigation to determine our
compliance with any applicable law, rule, or regulation (including privacy
laws, rules, and regulations); (b) in response to a court order, subpoena,
discovery request, or other lawful judicial or administrative proceeding; (c)
as otherwise required under any applicable law, rule, or regulation; (d) in
good faith, to protect or defend our rights or property or those of other Users
or investigate and defend ourselves against any third party claims or
potential violations thereof; or (f) detect, prevent or otherwise address
criminal (including fraud or stalking), security or technical issues.
In some cases, personal information that we collect may be stored or processed by us outside of Canada in jurisdictions whose data protection laws may differ from Canada. In such cases, we will continue to protect the information with appropriate safeguards through contract and otherwise use reasonable efforts to ensure that appropriate protections are in place, but you acknowledge that your personal information may be subject to the governments, courts, law enforcement officials, national security authorities and laws of those countries.
Crush takes your privacy concerns seriously and strives to protect your personal information against unauthorized access, disclosure, inappropriate alteration and misuse. For security we use the Secure Sockets Layer (SSL/TLS) protocol for any transactions that send personal information. This encryption process protects your information, by scrambling it before it is sent to us from your Mobile Device or computer. We also make reasonable effort to ensure the security of your personal information on our system using available protection technology. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we make no representations or warranties as to the security of any information that you submit to us electronically in connection with the Crush Services, which you do at your own risk.
7. Advertising and Third Party Advertising Networks
We may use or share certain information with online advertising networks or similar third party vendors that display ads through the Crush Services, or to our Users. Typically, the information we share is provided through Cookies or similar technologies and is used to recognize the device or browser you are using. We or the online advertising networks use this information to make the advertisements you see online more relevant to your interests.
8. Access to your information and account management
You may access and change your Crush Account information at any time by visiting the " Edit Profile " and " Settings " sections of your Crush Account or the Social Networking Sites that you have connected to the Crush Services. You may also contact us for assistance using the details below if you want to access or change your Crush Account information or close your Crush Account.
9. Age restrictions
We do not intentionally collect or maintain personal information from people under eighteen (18) years of age. If you become aware that personal information about a person under eighteen (18) years of age has been provided to us, please immediately click on the Report button located in the drop down menu on a User's profile or contact us using the details below.
10. Links to third party websites
with respect to the Crush Services. If you have questions about this Privacy
Policy, please contact our Privacy Officer as described in Section 12 below.
specific notice or obligation to you. If we make changes to this Privacy
Policy, we will change the " Last Updated " date above and will post
notice or request your consent depending on the circumstances.
12. Contacting Crush